Reservation and Rental Terms
What are your cancellation/refund conditions?
At Hit Rent a Car, we offer our guests the opportunity to make a "No Prepayment Reservation." You can pay at the office. Even if you cancel your prepaid reservation, your full payment will be refunded without any deductions.
If you return the car before the contractually specified duration, the payment for the unused days will be fully refunded.
For more detailed information, please call our Call Center at +90 850 308 10 10.
RENTAL TERMS
A- The person receiving the vehicle with this vehicle delivery form has accepted the vehicle with all the details (vehicle type, number plate, etc.) written in the contract and the terms and conditions attached.
B-1) The person delivering the vehicle, or the holder of the business rights of the vehicle, will provide the vehicle for use under the conditions specified below and for the period agreed in the delivery form. The person receiving the vehicle confirms and accepts that they have inspected the vehicle and find it in good condition, without any damages or defects. The vehicle must also have a spare tire, jack, tools as required by the highway traffic law, a fully functional radio, necessary documents (registration, maps, etc.), and all accessories in good working order. The person receiving the vehicle accepts all of these items along with the vehicle.
The person receiving the vehicle agrees to return it, without any prior notice or warning, at the agreed time and location, after obtaining written approval from the person delivering the vehicle and paying any additional fees.
The person receiving the vehicle cannot use it for the following purposes and is responsible for any damages caused:
The person receiving the vehicle must be at least 22 years old and hold a local or international driver’s license with at least 2 years of experience. Without written consent from the person delivering the vehicle, the person receiving the vehicle cannot allow third parties to drive the vehicle. If consent is given, the third-party driver’s identity, license, and address information will be recorded on the delivery form. Otherwise, any insurance coverage will be invalid, and the deposit may be forfeited.
The person receiving the vehicle is responsible for parking it in a secure and locked manner. In case of theft or any damage, they will be liable to compensate for the vehicle’s total damages and will continue to pay the rental fee until the vehicle is made available for rental again (for a maximum period of 45 days), without any notice.
If the person receiving the vehicle fails to return the vehicle’s official documents (e.g., registration, plate, etc.) upon return, they will be responsible for any costs related to retrieving or replacing them, and the rental fee will continue to be calculated during this time.
If the vehicle is confiscated by authorities due to any event (regardless of the fault of the person receiving the vehicle), the person receiving the vehicle must immediately inform the person delivering the vehicle. All costs related to the retrieval of the vehicle will be borne by the person receiving it. The person receiving the vehicle is responsible for paying the daily rental fee for the period of delay caused by their fault.
The person receiving the vehicle must ensure periodic maintenance (oil changes, etc.) is performed at their expense. However, any repairs, spare parts, or tire replacements due to normal wear and tear will be covered by the person delivering the vehicle. Any repairs or costs resulting from improper use, accidents, or freezing damage are the responsibility of the person receiving the vehicle.
The fuel costs will be borne by the person receiving the vehicle.
The person receiving the vehicle will not be responsible for any loss or damage to personal belongings left in or on the vehicle during the rental period, even if caused by the actions of themselves or others.
A rental day is defined as a 24-hour period. Weekly and monthly rentals are calculated on a 7-day and 30-day basis, respectively.
The person delivering the vehicle may terminate the rental agreement at any time without compensation and without prior notice. The vehicle must be returned immediately with the delivery form signed by the person receiving it. If the person receiving the vehicle violates this agreement, they will be responsible for any damage caused to the person delivering the vehicle, without any prior notice or judgment.
Any amendments or additions to the terms and conditions of this agreement will be invalid unless agreed upon in writing by both parties.
Both parties must assist each other in recovering any compensation claims from third parties and agree to give each other power of attorney to follow such claims. The litigation costs will be shared in proportion to each party's claim.
The vehicle cannot be taken abroad without the explicit written permission of the vehicle owner.
Any disputes arising from this agreement shall be subject to the jurisdiction of the courts and enforcement offices in Bursa.
The person receiving the vehicle cannot transfer or assign the rights or use of the vehicle and its equipment in any manner that would harm the person delivering the vehicle. A violation of this term will require the immediate return of the vehicle, and compensation equal to the value of the vehicle.
C) The person receiving the vehicle will pay a deposit equal to twice the estimated rental amount, calculated based on the agreed rental duration and mileage. The final amount will be determined at the end of the rental period and deducted from the deposit. Payments can be made via credit card, wire transfer, EFT, cash, or traveler's check. The rental period can be extended with written consent and by providing 24 hours’ notice.
D) In the case of an accident or damage, the following conditions must be met for insurance coverage to apply:
1- A detailed accident report, including information from the nearest authorized authority (traffic police or local gendarmerie), and any required documents (such as alcohol reports, personal details, etc.) must be submitted to the person delivering the vehicle within 48 hours.
2- If there are no medical conditions preventing it, the person receiving the vehicle must immediately notify the person delivering the vehicle in case of an accident.
3- The person receiving the vehicle is directly responsible for any damages to the vehicle or to third parties, regardless of fault. Third parties include anyone other than the person receiving the vehicle. The person receiving the vehicle agrees to indemnify the person delivering the vehicle against any claims from third parties.
4- The vehicle owner’s liability to third parties is limited to the insurance coverage provided for the vehicle, and the person receiving the vehicle is responsible for any liability beyond that.
5- All insurance policies are valid only during the rental period specified in the rental form.
6- The person receiving the vehicle is responsible for accidents caused by driving under the influence of alcohol, drugs, or without a valid license.
7- The person receiving the vehicle is responsible for any damages resulting from accidents up to the specified limits. This liability can be waived by paying an additional daily premium.
E) In the case of non-standard risks or incomplete insurance coverage, the person receiving the vehicle agrees to indemnify the vehicle owner for all damages caused.
F) This delivery form constitutes the entire agreement between the parties. The person receiving the vehicle has read, understood, and accepted all terms and conditions.
G) Notices sent to the addresses provided by the person receiving the vehicle are considered to have been properly delivered.
H) The person receiving the vehicle acknowledges that the records and amounts in the delivery log are accepted as evidence.
